Website Care Plan

WEBSITE CARE PLANS
Your digital investment, protect and enhance.

Inclusions / Responsibilities

If you’re not subscribed to one of our website care plans, make sure you put someone competent and reliable in charge of overseeing and managing regular website updates & checks. YOU MUST KEEP a keen eye on regular updates to connected software and monitor the integrity of your website.

WordPress is an open source CMS, many of the plugins are third-party software. if you are managing your WordPress website’s ongoing needs yourself? then the responsibility remains with you.

Spark

Starter
$ 29 +GST Monthly
  • WordPress Optimised Hosting
  • SSL Certificate Support
  • Software Core Updates (WP )
  • Software Plugin Updates (TP)
  • Theme Updates
  • Page Builder Updates
  • Monthly Website Backups
  • Database Cleaning & Optimisation
  • Enterprise-Grade 24/7 Network Security Monitoring
  • 24/7 Uptime Monitoring
  • Daily Performance Scans
  • SEO Ranking Tracking
  • Monthly Maintenance Report
  • Endpoint Firewall (Premium)

Flame

Small Business
$ 59 +GST Monthly
  • WordPress Optimised Hosting
  • SSL Certificate Support
  • Software Core Updates (WP )
  • Software Plugin Updates (TP)
  • Theme Updates
  • Page Builder Updates
  • Nightly Website Backups
  • Database Cleaning & Optimisation
  • Enterprise-Grade 24/7 Network Security Monitoring
  • 24/7 Uptime Monitoring
  • Daily Performance Scans
  • SEO Ranking Tracking
  • Monthly Maintenance Report
  • Endpoint Firewall (Premium)
Most Popular

Blaze

Large Organisations
$ 240 +GST Monthly
  • WordPress Optimised Hosting
  • SSL Certificate Support
  • Software Core Updates (WP )
  • Software Plugin Updates (TP)
  • Theme Updates
  • Page Builder Updates
  • Nightly Website Backups
  • Database Cleaning & Optimisation
  • Enterprise-Grade 24/7 Network Security Monitoring
  • 24/7 Uptime Monitoring
  • Daily Performance Scans
  • SEO Ranking Tracking
  • Monthly Maintenance Report
  • Endpoint Firewall (Premium)

“Website care plans” provide consistent care, tailoring, and maintenance of your business website and its connected software’s. It provides qualified and experienced advice and important improvements with the security of your digital investment.

Take the time and read through our terms of service for transparency and simple clarifications of technical terms.

WordPress Optimised Hosting

We only use hosting which is geared towards our chosen platform – WordPress. Speed is essential when it comes to maintaining a website. Speed improves the experience of the site’s visitors and also helps with search engine rankings. Our servers are built with speed in mind, latest industry hardware and software means a boost to your website’s performance.

 

SSL Certificate Support

To enable HTTPS on your website, you need to get a certificate (type of file) from a Certificate Authority (CA). Currently, we manage SSL encryption on our client website on their behalf.

 

Software Core Updates (WP )

WordPress (WP) is free, and it is developed by an expert community of software developers. With each new release, they fix bugs, add new features, improve performance, and enhance existing features to stay up to date with new industry standards.

So in other words, when you do not update your WordPress site, you are risking your website security and missing out on new features/improvements.

 

Software Plugin Updates (TP)

Like The WordPress updates; With each new release, they fix bugs, add new features, improve performance, and enhance existing features to stay up to date with new industry standards within Third Party (TP) Plugin software.

So in other words, when you do not update your plugins, you are risking your website security and missing out on new features/improvements.

 

Theme Updates (TP)

If you are using a theme with a page builder? each new release theme update fixes bugs, adds new features, improves performance and enhances existing features to stay up to date with new industry standards.

So in other words, when you do not update your plugins, you are risking your website security and missing out on new features/improvements.

 

Page Builder Updates (TP)

If you are using a theme with a page builder?; With each new release theme update, they fix bugs, add new features, improve performance, and enhance existing features to stay up to date with new industry standards.

So in other words, when you do not update your plugins, you are risking your website security and missing out on new features/improvements.

 

Website Backups

Along with security, backups are the cornerstone of WordPress website management. If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your site. Take a load off your mind by getting those backups and making sure that you are ready if something goes wrong.

 

Monthly Support Tasks

Our monthly support tasks can be anything from technical questions, text edits, image replacements, blog post creation and scheduling.
We track these tasks using 15 min blocks so make sure you accumulate your tasks into groups to get the most out of your monthly tasks time.
When clients are on a ‘Website Care Plan’ the hourly fee has been reduced by 40%.
On-demand tasks 
or extra tasks outside your plan allowance will be charged at $90 ex. GST to provide extra incentive to clients to have us more involved in your website and keep it fresh.

 

Database Cleaning & Optimisation

Part of successfully running a website is to ensure that it is optimised ( in other words, that your load time is acceptable and on a par with your competitors). We will be regularly reviewing this, and acting on it on your behalf.

 

Enterprise-Grade Network Security

Security regularly scans and check to ensure your site is clean, and if any files become infected we will be able to spot them on time and act quickly. If you or our team spot something which doesn’t seem quite right with regard to security, on request we can do a manual scan of your websites and receive valuable security information. Don’t be in the dark when it comes to your security.

 

Uptime Monitoring

Our uptime monitor notifies us if a website goes down, giving us a chance to look into and resolve the problem before it becomes serious.

 

Performance Scans

The Performance Check provides insight into your website and how it’s performing. It’s the first step to highlighting and solving problems. Your Monthly Maintenance Report will highlight any drops in performance.

 

SEO Ranking Tracking

This keeps track of how your keyword ranking, finds out who your competitors are, and how you stack up against them.

 

Monthly Maintenance Report

To keep our clients in the loop at all times, we can provide professional client reports as a PDF document. These reports provide transparency to clients, documenting; tasks managed on their behalf and what has changed in the past month specifically to all key items within their chosen ‘website care plan’.

 

Strategy, Coaching & Advice Sessions

Regular monthly catch-ups provide added value to your overall marketing and improve your website performance and exposure? Have us join your team meetings once a month and make suggestions.
We will review the current status of your website (your report in detail to start) and then point out what has been successful, what should be reused, what other channels are available to connect to your website and attract more traffic, sales or inquiries.
It is vital you are transparent on all your marketing efforts so we can provide a clear indication of the success of each marketing channel.

Performance & Security

The continuing performance of your website depends on constantly updating software, specifically plugins and the core software of WordPress. A monthly website care plan will ensure that all of your plugins and software are regularly updated to reducing the chance of being hacked, or attacked.

Updates regularly include patches to security so if they are not done quickly then you leave the door open!

Optimise your website

Load time is really important to your users. If they get bogged down due to purely managing content or the lack of updates to software, then you run the risk of losing them at the gates. Our plans include reporting and allows you to gain insights into the website for continual improvement. We are happy to discuss, and make suggestions. These reports highlight value-add items for you to consider.

Saves you time

Many business websites are launched, then left in neglect. It’s a common story that the businesses are often too busy running the business to work on the business. This is where our care plans help support the business owners, gain back the time, keep their passion and drive where it is most productive, whilst allowing us to keep the website fresh, and maintained correctly.

Saves you money

It costs more to fix a problem than to prevent it. If your website is not maintained regularly then things will eventually break and it will fall over. It’s your marketing machine and like all machines, it needs care and attention on a regular basis. If you don’t have back-ups you may have to start from scratch. Or if you are hacked you may need a specialist to clean the database, which can be expensive. It can happen; so don’t blow the engine from lack of maintenance and love.

For the success of your business and especially your business website, choose a ‘Website Care Plan’ which is the best fit for you and your business.

If you are on a Website Care Plan;

We have your backups in place.

  1. We work with a Security Analyst.
  2. To find the intrusion.
  3. To remove the bad stuff.
  4. And create a strategy which provides a checklist and prevents future intrusions.

If the intrusion is our fault, or should have been prevented via the services you have been paying for, we will cover the cost of the security specialist. 

If the intrusion is your fault, via pore password management or other, the cost of the security specialist will be billed back to your business. Unfortunately, some businesses or employee have less than secure ways of managing things like passwords or their own PC’s security. This can be an access point for intrusions which is outside our framework controls.

Costs shouldn’t be more than $550.00 if we are overseeing this for you. If we are at fault we will absorb this.

Full disclosure: we haven’t had to employ a specialist yet, so our protection levels have been perfect to date. We will prioritise our workloads to give such an unlikely event our attention to resolve this on your behalf as quickly as possible.

We do not accept any liability for website downtime, or loss of income through the website during this”review and resolve period” to get you back online. It’s almost impossible to prevent all attacks and hackers find new ways every week, meaning even the most secure websites can be hacked.

If you are NOT on a Website Care Plan;

You hopefully have been keeping regular backups, and are able to provide access to where the backups are stored?

We can employ and work directly with a qualified Security Analyst on your behalf and at your cost.

If we are not employed to manage the ongoing care of software assets on your website, the incident is your responsibility. BUT WE DO CARE! We will provide a free consult to help make some suggestions on what next steps are at that time.

Costs are not known until we review and consult with the Security Analyst. We don’t have the same insights that we would if you were on a Website Care Plans.

Please note: If you didn’t have any security in place and are not keeping regular backups, your website may die and require a rebuild. The cost of rebuilding your business website is; the downtime leads lost, time and money!

We do not accept any liability for website downtime, or loss of income through the website during this”review and resolve period” to get you back online. It’s almost impossible to prevent all attacks and hackers find new ways every week, meaning even the most secure websites can be hacked.